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FAQ’s

Q   How do I contact customer service?
A   You can contact us by email, telephone or mail. Please see our Contact Us page, here you will find all contact details and an online form that will be sent directly to head office.

Q   I have forgotten my password.
A   You can reset your password if you go to log into your account and see Forgotten My Password.

Q   How do I find a specific item?
A   To find a spefic item, please type in the items description in the search engine provided at the top of the page or search by filter and product type.

Q   How do I know it will fit?
A   Each product has a link to it's size guides, also our size guide page shows you where to measure on a child and here you will find measurements by each designer.

Q   How do I know if it is in stock?
A   The size will clearly be displayed if the item is in stock, if the size is not available then it is not in stock.

Q   How do I make a purchase?
A   Select your size on a product page then add to basket, when you are ready to pay please proceed to checkout located in the top right hand corner, you will then just need to follow our instructions.

Q   What are the delivery charges?
A   Please find all delivery charges in our Deliveries page.

Q   Can I return and exchange my unwanted item?
A   Yes, you may return and exchange your item/s up to 14 days of receiving your goods. Please see our Returns page for our terms and conditions.